When will I get my order?
As soon as possible! We work hard so you can have book at the earliest possible date. Once you’ve submitted your order, we’ll get started on the fulfilling the order inshAllaah. Average time for US orders at this time is seven business days. We will send you a tracking number once your order has shipped however you can also track the order by logging into your website account.
COVID-19 DELAYS: Our fulfillment partner (Amazon) and carriers are currently experiencing significant delays that are beyond our control. Rest assured, we are working hard to deliver all orders as quickly as possible and we will keep you updated every step of the way inshAllaah.
Please note: All orders are processed and shipped seven days a week excluding holidays. Delivery may take a few extra days if the destination is in a rural area.
Distributor orders: Please allow an additional seven days time for delivery of larger distributor orders. Per box tracking is standard for all discounted distributor orders.
International orders: All international order are shipping through international carriers that provide tracking. However, we are not responsible for any customs fees, taxes, or delays. Please take in account that our estimated shipping times only include arrival time in city of delivery, customs processing is usually additional time.
Can I get my books expedited?
We offer expedited shipping for orders within the US (excluding Alaska, Guam, Puerto Rico and Hawaii). You can select the option at checkout. If there is no expedited shipping available for orders at the time of checkout contact us before placing your order.
What company do you use to deliver to Canada, the US and internationally?
All contiguous US orders are shipped with UPS and USPS excluding Alaska, Guam, Puerto Rico and Hawaii, which are shipped with USPS along with all international orders. All Canadian orders are normally shipped with Canada Post.
What are your shipping charges?
Standard ground shipping is free for all US based orders over twenty five dollars total. Canadian orders average USD$15 per order.
Do you offer international shipping?
Yes, international shipping varies according to destination, and is usually around USD$25 for average size orders. International shipments (outside Canada and continental US) are subject to our standard return policy. Purchaser is responsible for additional customs clearance charges.
Do you offer shipping to P.O. boxes or correctional institutions?
Yes, we deliver to all P.O. boxes within the US & Canada through USPS and Canada Post. We also deliver to all US correctional facility P.O.boxes, (federal, state, county) when full inmate identification is given at the time of placing the order.
Can I exchange my order?
We do not allow exchanges, and so ask customers to read the detailed descriptions of any product before purchase. But we happily accept return and replacements of physically damaged items, when alerted within 1 day of delivery. Contact our customer service is there is a special situation for you as a customer.